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Who we are

Forward Facing provides support to families whose children are living with long term or life limiting conditions or those who have suffered bereavement or hardship. We want to be completely transparent about why we need your personal details that we request when you support us and how we will use them. 

We are fully committed to respecting and protecting your information, using it reasonably and in line with the General Data Protection Regulation (GDPR). When you choose to provide us with personal information, it will only be used to support your relationship with Forward Facing and in line with this policy.

Forward Facing is a registered charity in England and Wales (no. 1142193). Our website address is:

What personal data we collect and why we collect it

What is personal information?

Personal information is any information that you give us that enables you to be identified. This includes your name, your home address, your home telephone number, your personal email address. It may also include photographs and testimonials.

We process and hold personal information that we need to run the operations of the charity and for which there is a valid lawful basis. This includes information on families we support, employees, volunteers and supporters. 

We do not share information sensitive or confidential health information without your consent unless under legal obligation. 

How we collect your personal data

We obtain personal information from you when an application is made to us. We may also collect personal information from you if you enquire about the website, our events and services, opportunities at the charity and if you wish to support, volunteer or donate. 

We may also collect personal data when you attend a Forward Facing event in any capacity, including but not limited to, as a parent, friend, delegate, sponsor, donor representative, event supplier, invited guest, moniated visitor. 

When visitors leave comments on the site, including our social media channels, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitors to the website can download and extract any location data from images on the website.

How we process your information

Processing, in relation to personal information, means anything we may do with the information, such as obtaining, accessing, recording, disclosing, destroying or using the data in any way.

We process your personal information securely to ensure protection against unauthorised or unlawful processing and against accidental loss or destruction. Your information is processed only by authorised individuals who have received appropriate data protection training.

Your personal information will only be used by us to:

  • process your requests;
  • respond to your questions or comments;
  • provide or administer activities relating to the charities events and services;
  • provide you with information relating to Forward facing, the website or our events and services, or that we feel may be of interest to you; and
  • maintain our organisational records. 

How we use your personal information

We use your information to enable us to operate the charity efficiently, provide effective support for families, including ensuring that our communication with you is effective and in the manner you have chosen. 

When we use your information it may be because you have given your consent for us to do so, or we have a legitimate interest to do so. Where we use legitimate interest to process your information, we will always ensure that this is done in a fair way that respects your rights. We also use your information where we have a legal obligation to do so, or because we have to fulfil contractual obligations.

The safety of children is very important to us and we will only display the name of a child or family and any associated information if we have consent from the family members involved, unless otherwise required to do so by our legal obligations.

How we protect your personal information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal data stored on our database, systems or mobile devices including telephone numbers and photographs.

All the information that you provide to us or which is shared with us is stored on our secure database and on mobile phones. 

We retain your personal information in line with guidance from the Local Authority and in line with guidance from the Care Quality Commission, our Regulatory Body.

Disclosure and sharing your information

We will not sell or share personal details with any third party for the purposes of their own marketing.

We may disclose your personal information to third parties if we are obliged to by law or the disclosure is necessary for the purposes of national security or criminal investigation or if we have your consent. You may request details of personal information which we hold about you under the GDPR. 

Cookies and what are they? 

Cookies are small pieces of data that are stored on your computer, mobile phone or other device that websites and applications use for security purposes and to deliver products, services, and advertisements, and to understand how they are used. With these technologies, a website or application can store information on your browser or device and later read that information back. Click here for more information on Cookies and how to manage them.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Please contact us if:

  • you wish to wish to make a subject access request;
  • you believe that any information that the charity is holding on you is incorrect or incomplete;
  • you would like to change or update any of your data preferences, including opting out of any communications.

Address: Ground Floor, 1/7 Station Road, Crawley, West Sussex RH10 1HT

Forward Facing Registered Charity Number 1142193

Telephone 07824 325716


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